Recently, some Tablo users experienced missing or blank TV guide data, which also prevented some recordings from being scheduled or completed.
As the CEO of the company, I want to personally apologize for the disruption, explain what happened, what we’ve done to fix it, and how we’re working to prevent this from happening again. I also want to sincerely thank you for your patience and for the feedback which ultimately helped us resolve the issue.
This disruption in TV guide data began shortly after a rare third-party data center outage on July 27–28, which impacted Tablo as well as other platforms. While most Tablo services were restored within 24 hours, a separate guide data issue emerged on July 29, which took longer to fully resolve. The root cause was traced to timing and processing bottlenecks in how TV guide data was received from our guide provider and synchronized across systems. We have since optimized our processes and communications, improved data flow and added safeguards to prevent similar issues.
By August 12, we addressed the root causes and rolled out a process for our support team to quickly resolve any remaining scheduling errors for users. If you’re still affected, please contact us here with details.
We are also investing in updates to make Tablo's features more robust and resilient in instances like this. One of these features of these is “Offline Mode,” which will allow you to keep watching live TV and completed recordings even if our servers are temporarily unavailable. We remain committed to releasing this feature across most of Tablo’s compatible device platforms in the coming weeks.
If you’d like to learn more about this incident and the steps we took to resolve it, you can read my full explanation on the Tablo Community forum.
To everyone who reached out with feedback, concerns, and questions while we worked through this: thank you. We value your business and your trust and will continue doing everything we can to earn it every day.
Sincerely,
