You will see the quantity of free Elements Edge BMC(s) appear in your cart based on your qualifying tier. And you’ll receive the sketch book as a download via email within 24 hours of placing your qualifying order.
For those Advisors and customers who placed orders while the promo was sold out – we will be communicating with you later today on next steps to ensure that you do earn this new version of the promo.
ORDERING ISSUES
I understand how frustrating it is when you and your customers experience ordering issues. I also understand that you want action and fixes and not apologies. At CM, we do things a bit differently — we maximize our flexibility at checkout to ensure customers can choose their Advisor, we stack promos to ensure you can get multiple gifts in one checkout, we have Advisor Exclusive products that show only to Advisors and we sometimes combine new products and promos at the same time. These are just a few examples of the complexity we have created, which is part of our Advisor- and customer-focused culture but also different than a typical e-commerce store. These are not intended as excuses, but rather transparency on why we are having difficulty getting a clear fix to the ordering issues that are occurring at peak launch times. However, we will be reviewing everything that we need to do to be able to put these issues to rest and give you a smooth checkout experience without compromising what you love about our current flexibility and promotions.
As of right now, the team is cleaning up remaining duplicate orders and issuing refunds, so order statuses and month-end reports should be accurate by the end of the day today.
I and the team empathize with the challenges you experienced yesterday — our entire team was on board to assist you and we so very much appreciate the grace you offered throughout the day as we worked through it. I hope that this substitution is appealing to you and your customers as we celebrate the rest of Birthday Week.
Wishing you the best,
Alison
Note on My Reports:
If you have logged in to My Reports since yesterday, you will know that the reporting there is behind also and the dashboard was not displaying. That queue is now processed but the month-end processing still needs to occur, which we expect will be done by late afternoon. When that is completed, month-end reports can be pulled and you will be able to see updated numbers for team members on your Team Performance page. |
