Update to Credit Card Vaulting

As you may know, PayPal is our partner for credit card processing and powers the functionality behind vaulting cards. They are making some changes for additional security and compliance, which means your — and your customers' — experience with vaulting/saving credit card information will be a bit different beginning this Wednesday, July 24.

The primary change is that saving/vaulting a new card will take place during checkout.

You will only be able to save a new card when making a purchase. On other websites, you will have seen this as “Save for later use.”
You will be able to view your vaulted cards on your My Credit Card Vault screen. You will notice that “Add Card” and “Edit” have been removed. When PayPal has that functionality added to their updates, the team will restore them.

During this update, most Advisors and customers will not see any changes in your saved/vaulted cards because they are included in group #1:

1.Your vaulted cards have already been migrated and securely re-vaulted if…

You had a vaulted card with a July 2024 or later expiration date.
For those whose cards were migrated to the new vault, when checking out you will see it/them displayed like this.

For Advisors and customers in group #2, your card was not migrated and will need to be re-saved when making your next purchase after Wednesday.

2. You fall into this category if:

You added or edited a card in your vault after June 27.
You designated a card for renewal after June 27.
You joined as an Advisor after June 27.

When checking out, if you do not see a card listed on the payment screen, you will want to click the “Save for later use” box when entering your credit card information.

For your peace of mind, we suggest you:

Visit your My Credit Card Vault screen the next time you’re in your account.
Verify that you have a card vaulted and designated for renewal. If you do, you’re all set.
If you don’t, you’ll want to click “Save for later use” during your next order.
After your order, it will appear on your My Credit Card Vault screen and you can designate it for renewal.

There is an FAQ for your and your customers' reference. If you or your customers have any issues, the Customer Service Team will be your go-to. With this transition, they have even more information at hand to help you. You can reach them at CustomerService@CreativeMemories.com or you can call (320) 281-1424, leave a message with a few details and they will call you back.

We appreciate your patience and understanding with these necessary PayPal changes and we are happy to help you navigate them.

Your Home Office Team

You will only be able to save a new card when making a purchase. On other websites, you will have seen this as “Save for later use.”

You will be able to view your vaulted cards on your My Credit Card Vault screen. You will notice that “Add Card” and “Edit” have been removed. When PayPal has that functionality added to their updates, the team will restore them.

You had a vaulted card with a July 2024 or later expiration date.

For those whose cards were migrated to the new vault, when checking out you will see it/them displayed like this.

2. You fall into this category if:

You added or edited a card in your vault after June 27.

You designated a card for renewal after June 27.

You joined as an Advisor after June 27.

Visit your My Credit Card Vault screen the next time you’re in your account.

Verify that you have a card vaulted and designated for renewal. If you do, you’re all set.

If you don’t, you’ll want to click “Save for later use” during your next order.

After your order, it will appear on your My Credit Card Vault screen and you can designate it for renewal.