Warranty Terms & Conditions
Regent Square products are manufactured to a very high standard and have to pass an intensive 11-point quality testing program to ensure they meet the stringiest standards we set out. Allowing for reasonable wear and tear, should any fault or defect come apparent during the warranty period and the problem is caused by manufacturing defects in material then Regent Square will, its its discretion, either fix or replace the Regent Square product in accordance with the warranty terms and conditions stated herein. The warranty provided applies only to the first purchaser or gift recipient of the product. The duration of the warranty is stated on the warranty card supplied with the product. The warranty is limited to defective products only and does not extend to include replacement of other items that may her been purchased as a set.
This warranty covers only manufacturing defects and does not cover any damaged caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Improper or incorrectly performed maintenance or repairs void this warranty. All warranty claims must be supported by an original receipt of purchase or an online receipt, without which claims will not be valid.
Warranty claims should be reported to firstname.lastname@example.org and should include the following information.
1. Full Name and Address
2. Copy of your original receipt of purchase
3. Photo of the defect
4. Explanation of how the fault/damage occurred.
Please note that warranty claims are processed in order of receipt and we ask for your patience in peak travel periods.