Smart interactions
Use reviews data to segment customers and personalize messages.
Klaviyo reviews
Built-in product reviews that make everything smarter
Available for Shopify and Shopify Plus.
Create seamless, connected marketing experiences with your reviews data
Timely requests
Trigger review requests based on actual delivery date.
Effortless design
Use all your brand assets already in Klaviyo.
Powerful experiences
Display reviews across customer touchpoints to increase conversion.
Collect more reviews and profile data
Send review requests automatically
Use pre-built flows to send emails or texts when customers are eligible to leave a review.
Based on delivery, not fulfillment
Shipping delays happen. Klaviyo times review requests to arrive after the product does (avoiding those 1-star gripes).
Enrich your customer profile data
Capture physical attributes and personal preferences with custom review questions. Then, use that data for powerful segmentation and message personalization.
Automatic review follow-ups
5 stars? Thank them for their time. Maybe throw in a promo code.
3 or less? Automatically create a support ticket to help make it right.
Showcase reviews and Q&A to boost sales
Design on-brand experiences
Showcase reviews on your website with flexible widgets, or use custom CSS for max control over how they appear.
Sync reviews to Google Shopping
Reach customers as they’re shopping on Google and drive more traffic to your site.
Verified reviews
That little checkmark goes a long way in building trust. Klaviyo applies it after confirming a review is legit.
Q&A to boost shopper confidence
Customers can ask questions about your products, while browsing questions and answers from others.
Get more value from reviews, faster
AI-powered headlines and replies
Encourage customers to submit their review faster with AI-suggested headlines. Use AI to quickly draft replies to reviews, automatically written in your brand’s tone and voice.
Review analytics
Response rates, total reviews, rating trends—monitor it all within Klaviyo. Advanced funnel tracking reveals the time between a customer viewing a review and adding that product to their cart.
Import your existing reviews
Bring your full review history with you to Klaviyo—it’s as easy as uploading a CSV file.
Made In consolidates reviews, email & SMS to grow AOV by 26.1%
Now with Klaviyo Reviews, SMS, and email all living together, we’re able to have that omnichannel marketing. It’s helped us understand what our data’s telling us, and drive a better customer experience.”
Reviews pricing
Plans start at $25 a month and scale with your order volume
When you run out of orders, further review requests are paused for that billing cycle.
- $25: 250 max monthly orders
- $90: 1,000 max monthly orders
- $175: 2,000 max monthly orders
- $300: 3,500 max monthly orders
- $500: 10,000 max monthly orders
Larger plans are available – please contact sales at sales@klaviyo.com. Learn more in our FAQs below.
Additional reviews resources
Frequently asked questions about reviews
First, install the Klaviyo reviews app for Shopify. Then, you can add the reviews widgets to your store, customize flows in Klaviyo, and start collecting reviews.
Explore the rest of the platform
Email
Use pre-built email automations to move customers through the funnel.
SMS
Reach your most engaged VIP customers. You can even have 2-way conversations.
Mobile Push
Boost app engagement and delight customers with perfectly timed notifications.