What customers
really want

Explore our latest report to find out what today’s online shoppers think about the way brands use email, SMS, and social media.

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Discover the best ways
to connect with online
shoppers in 2021

Download the free report now

There’s no denying it—the way consumers discover, engage with, and buy from brands has changed. But as marketing leaders, how do we operate against a moving target? How do we predict success and deliver brand moments that resonate when consumer preferences are ever changing?

Klaviyo set out to answer this by surveying over 5,000 online shoppers from around the world. Download the report to discover:

  • How consumers are discovering and interacting with brands in 2021
  • What’s important to consumers today
  • What communication channels consumers prefer?
  • And how can brands adapt their marketing efforts to meet evolving customer expectations?

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About Klaviyo

Klaviyo email and SMS marketing empowers ecommerce brands of all sizes to build genuine customer relationships—all powered by unlimited real-time data.

Welcome to endless possibilities for personalization, segmentation, and growth.

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